Contact us

Contact Us

At Oink Bingo, we strive to provide you with the best possible support and experience. Our dedicated team is here to help with any questions or concerns you may have.

Customer Support AvailabilityWe are available 24/7 via our live chat and email channels. Please note that while we do not offer phone support, our customer support agents will respond as quickly as possible to your queries during working hours (Monday to Friday, 9am-5pm GMT).

Live Chat Support

• Live chat is available 24/7
• Simply click on the live chat button at the bottom right corner of this page and one of our support team members will be happy to assist you.
• We respond as quickly as possible during working hours.

Email SupportIf you have a question or concern that requires more in-depth assistance, please don't hesitate to contact us via email. Our response times may vary depending on the complexity of your issue and the volume of emails we receive, but rest assured that someone will be looking into it for you as soon as possible.

Help-Centre AccessOur comprehensive help centre is available 24/7, providing a wealth of information on various topics including:

• Deposit methods
• Withdrawal processes
• Technical issues with our website or games
• Responsible gambling assistance

We recommend checking out our FAQ section first to see if your question has already been answered.

FAQ and Help Centre AccessOur help centre is available 24/7, providing a wealth of information on various topics. We also have an extensive list of frequently asked questions (FAQs) that cover most common issues.

Verification or Account-Help Support

• If you need assistance with account verification, please contact our support team via live chat or email.
• Our dedicated account recovery process is available to help resolve any issues related to your account security.

Responsible Gambling AssistanceWe understand the importance of responsible gambling and are committed to providing a safe gaming environment for all players. If you feel that your gaming habits are becoming problematic, please reach out to our support team via live chat or email.

• We provide links to national support organizations in our footer.
• Our dedicated team is trained to assist with problem gambling concerns.

Technical Support

• If you're experiencing any technical issues with our website or games, please don't hesitate to contact us via email. We'll do our best to troubleshoot the issue and resolve it as quickly as possible.
• For more urgent matters, our support team may be able to escalate your issue for a faster resolution.

Complaint or Dispute Guidance

If you have a complaint about your gaming experience at Oink Bingo, we want to hear from you. Our dedicated support team will work with you to resolve any issues as efficiently and effectively as possible.For more complex disputes or unresolved complaints, please refer to our dispute resolution process outlined below.

Communication Response ExpectationsPlease allow up to 2 working days for a response to your email query during non-peak hours (Monday-Friday, 9am-5pm GMT). Please note that we do not provide instant messaging support outside of live chat availability.